Shipping policy
Shipping within the Netherlands
We offer free standard shipping for all orders delivered within the Netherlands.
Shipping charges for other destinations, where available, will be displayed during checkout before the order is completed.
Order processing and dispatch
Orders that are successfully paid and confirmed by Atelier Nourel before 21:00 on a business day will be dispatched that same day.
Orders confirmed after 21:00, during weekends or on Dutch public holidays will be dispatched on the next business day.
Business days are Monday to Friday, excluding Dutch public holidays. All times refer to the local time in the Netherlands.
If we are unable to dispatch an order within the stated timeframe, we will inform you as soon as reasonably possible.
Delivery times
After dispatch, delivery within the Netherlands will normally take 1–3 business days.
Delivery times are estimates and may be affected by the shipping carrier, severe weather, peak periods or other circumstances outside our reasonable control. Your statutory rights in the event of late or failed delivery remain unaffected.
Tracking
Where tracking is available, you will receive a shipping confirmation containing the tracking information after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
Delivery address
You are responsible for providing a correct and complete delivery address when placing your order.
Please contact us immediately at support@ateliernourel.com if you notice an error. We cannot guarantee that an address can still be changed once an order has been processed or dispatched.
If a parcel is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected, additional shipping costs for resending the order may be charged to the customer where legally permitted.
Delayed, lost or damaged deliveries
Atelier Nourel remains responsible for the order until it has been delivered to you or to a person designated by you.
If the tracking information has not changed for an extended period, your parcel has not arrived or the parcel appears to have been damaged during transport, contact us at support@ateliernourel.com. Please include your order number and any relevant photographs.
We will assess the situation and, where necessary, contact the shipping carrier.
Return shipping
The cost of returning an item under the statutory right of withdrawal is the customer’s responsibility. Return shipping costs will not be reimbursed.
If an item is confirmed to be incorrect, damaged or defective, the applicable statutory rules and the conditions in our Returns and Refund Policy will apply.
Before returning an item, please review our Returns and Refund Policy and contact us at support@ateliernourel.com.